RentalSys
Knowledge base

Maintenance · 4 min

Manage an issue from report to repair

Reporting, visibility, assignment, statuses and notifications.

Create an issue on the property's Hibajegyek (Issues) tab with Új hibajegy. All issues across properties are under Hibajegyek in the left menu.

New issue
New issue

Reporting

  • Enter a subject (e.g. “Dripping kitchen tap”) and a detailed description.
  • Decide whether the owner and/or tenant can see it.
  • Assign a handler and choose which owner and tenant contacts are notified (tenant contacts require an active lease).
  • Attach photos or documents.

Issue details

The open issue shows who reported it and when; you can upload attachments, change assignees, and share it by email (e.g. with a plumber) under Külső megosztások. Move it forward with Folyamatban (In progress).

Issue details
Issue details

Statuses and notifications

The list header shows how many issues are open and in progress. Every new issue and status change (e.g. Open → In progress) sends an automatic email, which you can find in the Kimenő e-mail log.

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